Privacy Policy bt88 – User Data Protection

Bt88 collects various types of personal information from users to enable us to provide a secure, efficient, and personalized service tailored to your needs. This data collection is conducted transparently and only when there is a legitimate purpose.

Information you provide directly:

• Identity information: Full name, identity card number (MyKad), date of birth, gender, and nationality during the KYC process.
• Contact information: Email address, mobile number, and residential address.
• Financial information: Bank account number, bank name, and digital wallet details for deposit and withdrawal processing.
• Login information: Usernames and passwords are stored in hashed form and cannot be read by our staff.

Information collected automatically:

• IP address, device type, operating system, and browser type.
• Platform usage data including pages visited, games played, and session duration.
• General geolocation data based on IP address for regional compliance purposes.
• Cookie information and similar tracking technologies as described in our Cookie Policy.

Data collected by bt88 is used for specific, legitimate, and transparent purposes. We will not use your data for any purpose not stated in this policy without first obtaining your consent.

Bt88 takes your privacy seriously and does not sell or rent your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share certain information with trusted parties:

• Payment processors: Required transaction information is shared with payment service providers such as local banks and digital wallet operators to securely process your deposits and withdrawals.
• Technology providers: Technology partners supporting the bt88 platform infrastructure may have limited access to data strictly required for technical functions, subject to strict confidentiality agreements.
• Legal authorities: bt88 will disclose information to the relevant authorities when required by law, court order, or to prevent fraudulent activity and financial crime.
• Independent verification body: Limited information may be shared with regulatory bodies or authorised auditors for the purposes of fair gaming audits and regulatory compliance.

All third parties who receive your data are bound by data protection agreements that require them to safeguard your information to the same or higher standard as bt88.

Bt88 continuously invests in robust security infrastructure to protect your personal data from unauthorized access, loss, misuse, or accidental disclosure.

• 256-bit SSL encryption: All communications between your browser and bt88 servers are encrypted using the latest TLS protocol, ensuring data in transit remains secure at all times.
• Static data encryption: Sensitive data stored in our databases, particularly financial information and passwords, is encrypted using industry-validated encryption algorithms.
• Layered access controls: Access to user data is restricted on a need-to-know basis. Only staff who require access to perform their duties are permitted.
• 24/7 monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity in real time.
• Periodic penetration testing: bt88 conducts regular security testing by independent security experts to identify and address any system vulnerabilities before they can be exploited.
• Secure backups: Data is regularly backed up to a secure, separate location to ensure service continuity in the event of a system failure.

As a bt88 user, you have certain rights regarding your personal data. bt88 respects and facilitates the exercise of these rights in a practical and straightforward manner:

• Right to access: You have the right to request a copy of the personal data we hold about you at any time. This request will be processed within 14 business days.
• Right to rectification: If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction via account settings or customer support.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. However, some data may need to be retained to fulfil legal requirements or contractual obligations.
• Right to object to processing: You have the right to object to your data being used for direct marketing purposes. Once your request is received, we will cease that processing immediately.
• Right to restrict processing: In certain circumstances, you may request that we restrict how your data is processed while an investigation or dispute resolution is pending.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider if needed.

To exercise any of the above rights, contact the bt88 privacy team via Live Chat or email. We will verify your identity before processing any data-related request.

Bt88 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to security.
• Performance cookies: Used to analyse platform usage patterns for technical improvement purposes. This data is collected in aggregate form and does not identify individuals.
• Functionality cookies: Allows the platform to remember your preferences such as language, display settings, and game choices for a more personalised experience.
• Analytics cookies: Helps us understand how users interact with the platform for continuous improvement. All analytics data is processed anonymously.

Bt88 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for the required period following account closure to meet legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with legal requirements relating to anti-money laundering and financial records.
• Customer support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics and system log data: Retained for a maximum of 12 months in anonymised form.
• KYC Documents: Retained for the period required by applicable compliance regulations, typically between 5 and 7 years.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Bt88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made:

• You will be notified via in-platform notification or email at least 14 days before any changes take effect.
• The "updated" date at the top of this document will be revised to reflect the latest version.
• For material changes, we may require you to re-confirm your consent before continuing to process your data.

We encourage you to review this Privacy Policy periodically. Your continued use of the bt88 platform after changes are published constitutes your acceptance of the updated policy.